Contact Openreach on their UK freephone customer services telephone number 0800 023 2023 if you are a BT customer who requires technical support with your broadband connection.
Openreach is a subsidiary that is owned by British Telecoms and provides the telephone cables that are used to connect homes to the national broadband network of the United Kingdom. Although the Openreach network is used to connect BT customers to the local telephone exchanges throughout the country, UK residents still have the choice to use rival operators as they all operate within the same telecommunication infrastructure.
Openreach General Enquiries – 0800 023 2023
Contact Openreach on their UK freephone number 0800 023 2023 to discuss any enquiries about a broadband Internet service with a customer service representative. For instance, as the BT subsidiary installs fibre optic broadband across UK, callers can enquire about whether their local area qualifies for the connection. You may wish to request assistance if you are having a problem with the Openreach online fibre optic broadband checker. Alternatively, you can request technical support if you have noticed connectivity issues in your local area so that Openreach can send out a line checker. Openreach customers can also arrange an engineer to set up phone line installation for newly built properties so that their home is connected to BT’s UK telecoms network. If you are unhappy with the service provided by the company with the conduct of a specific member of staff then you can register a complaint using the customer service helpline. For instance callers should contact Openreach if there is still a problem after the company has completed the agreed repair work or if an engineer has caused damage to your property following their visit. Both customers and members of the general public are encouraged to contact Openreach if they have spotted damage to the BT telecoms infrastructure such as vandalized green cabinet.
Call Costs and Contact Hours
Openreach operates a 0800 freephone number meaning that all calls are completely free or charge from both UK landlines and mobiles. Openreach is available to be contacted 7 days a week as it operated during the standard BT opening hours of 8am-8pm Monday to Friday and 9am-6pm Saturday and Sunday.
Other Ways to Contact Openreach
Write to Openreach
If you are unable to get through to Openreach during their opening hours then you may wish to make a written enquiry to the company as they accept letters about connecting to the BT telecoms network that are sent to their UK postal address: Openreach, 123 Judd Street WC1H 9 London, United Kingdom.
However if you would like to discuss BT fibre unlimited broadband in particular then you may like to contact the team online when using the official BT Fibre Twitter Help Account.